Contact
Contact
One inbox and one phone line handle everything here — order questions, address fixes, return requests, and reports about a print that arrived in worse shape than it left production.
Email⟨EMAIL — SET BEFORE GO-LIVE⟩
Phone⟨PHONE — SET BEFORE GO-LIVE⟩
HoursMonday through Friday, 9:00 AM to 5:00 PM Eastern Time
Reply within1-2 business days
Contact details
Email is the fastest route for anything that needs a record attached to it — ⟨EMAIL — SET BEFORE GO-LIVE⟩ reaches the support desk directly. Messages get a reply within 1-2 business days. The phone line, ⟨PHONE — SET BEFORE GO-LIVE⟩, is answered Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major US holidays. Anything received outside those hours joins the queue for the next business day.
Mail can be sent to ⟨LEGAL BUSINESS NAME — SET BEFORE GO-LIVE⟩, ⟨BUSINESS ADDRESS — SET BEFORE GO-LIVE⟩. Note that this is a business address, not a returns depot — return parcels use the prepaid label issued with each approved request, which carries its own address.
Helpful details to include
A message that includes the order number and the email used at checkout can usually be resolved in a single reply. For a damaged print, photos of both the canvas and the shipping box shorten the process considerably, since the carrier claim needs them anyway. For sizing or placement questions before ordering, a rough wall measurement helps more than a room photo.
Urgent requests
An order can be changed or cancelled within 4 hours of being placed, or until it enters production, whichever comes first. That window is short, so urgent messages should say so — a subject line reading “Order change” plus the order number gets pulled ahead of the general queue. During support hours, the phone is quicker still. The full rules are in the Modify & Cancellation Policy.
Not sure which policy covers your situation? Describe it plainly to ⟨EMAIL — SET BEFORE GO-LIVE⟩ and the right process gets started on our side — no need to quote page names.